Return and refund policy
Return & Refund Policy
Velvet Fortune – Heritage Perfume
We want you to love your fragrance experience with Velvet Fortune. If, for any reason, you’re not fully satisfied with your purchase, we’re here to help.
Returns
We accept returns within 15 days of delivery for unused and unopened products. To be eligible for a return, your item must be in the same condition that you received it—unopened, unused, and in its original packaging.
To initiate a return, please contact our customer support team at [your email/contact info] with your order number and reason for return.
Refunds
Once we receive your return and inspect the item, we’ll notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original method of payment within 5–7 business days.
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If the product is found to be used or damaged, we may not be able to issue a refund.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
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Opened or used perfumes
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Items purchased on sale or with a promotional discount
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We’ll be happy to replace or refund your order at no additional cost.
Need Help?
For any questions, reach out to our support team at:
📩 [contact us]
We’re here to assist you with care.