shipping policy

Last Updated: April 08, 2025

At VelvetFortune.com, we’re dedicated to delivering your perfumes across Pakistan efficiently. This Shipping Policy outlines our process, costs, and timelines for shipments within Pakistan.

1. Processing Time

  • Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).
  • You’ll receive a confirmation email with tracking details (if available) once your order ships.

2. Shipping Rate

  • Standard Shipping: PKR 150 flat rate for all orders within Pakistan.
  • No additional shipping fees apply unless specified at checkout.

3. Delivery Time

  • Pakistan: 3-7 business days, depending on your location.
  • Delivery times are estimates and may be affected by holidays, weather, or courier delays.

4. Where We Ship

  • We ship to all major cities and towns across Pakistan, including Karachi, Lahore, Islamabad, and beyond.
  • We do not deliver to P.O. boxes at this time.

5. Shipping Carriers

  • We partner with reliable local couriers such as TCS, Leopard, or Insta world depending on your area.
  • The carrier assigned to your order will be confirmed upon shipment.

6. Lost or Damaged Shipments

  • If your order is lost or arrives damaged, contact us within 14 days of the delivery date at [insert contact email].
  • For damaged items, please provide photos of the product and packaging. We’ll arrange a replacement or refund as needed.

7. Order Tracking

  • Where available, a tracking number will be sent via email once your order ships.
  • Use this number to track your package on the courier’s website.

8. Shipping Restrictions

  • Perfumes containing alcohol are subject to local regulations. We ensure compliance, but delays may occur if restrictions apply in your area.

9. Contact Us

  • Have questions about your shipment? Email us at [info@velvetfortune.com] or visit velvetfortune.com/contact.